Goodwill Industries of Northern Arizona
Core Values and Mission Statement.
Mission
We turn donations into good jobs, good homes, and good neighborhoods.
Vision
We are a unified team of energized team members obsessed with creating Northern Arizona’s number one human service, workforce development and donated goods business in the areas of market share, profitability, customer/shopper/donor and team member satisfaction.
Core Values
- People: They are our greatest asset.
- Integrity: We value our personal and professional obligations and keep our promises.
- Stewardship: We manage the resources entrusted to us with responsibility and care.
- Hand Up, not hand out: We believe that self-reliance leads to dignity.
- Empowerment: We expect our team members to make independent decisions within the parameters of the ‘Goodwill Way’.
- Recognition: We acknowledge, recognize, and reward work well done.
- Passion: We bring passion to the mission in everything we do.
- Teamwork: We ask for input from those around us and work with one another to accomplish our goals.
- Open Communication: We respect open and honest communication.
- Continuous Improvement: We are committed to being better tomorrow than we are today.
Corporate Culture
Every organization has a “culture” – a set of values and a way of doing business – that distinguishes it from other businesses. Despite our decentralized structure and geographic scope, Goodwill has a remarkably consistent corporate culture.
This decentralized structure fosters an entrepreneurial spirit, encouraging team members to think and act like owners. The hard work and dedication of our team members have been major contributors to Goodwill’s success, reflecting our strong belief that people are our most valuable resource.
We look for team members who possess a high energy level, positive attitude, and the willingness to apply their skills in order to get the job done. None of this can be accomplished without the mutual support and respect Goodwill team members have for one another and our recognition that many team members with diverse talents contribute to Goodwill’s success.
Our corporate culture is comprised of a few key elements, especially our commitment to a mission-integrated, mission-focused work environment. We focus on mission – “We turn donations into good jobs, good homes, and good neighborhoods”. We deliver our mission effectively, through quality services to our customers, funding sources, shoppers, donors, team members, and the community at large. We believe in superior achievement, and know that it demands we work smarter, faster, and more skillfully than our competitors.
Today is our day...
- to laugh out loud, it’s contagious and it feels good!
- to offer someone a smile!
- to always view the glass as half full!
- to own our own attitude – - not to let others choose it for us!
- to have others think of us when they think of ‘can do’ enthusiastic people!
- to make our community a better place for our customers, shoppers, donors, and team members!
- to search for new ways to improve our lives and those whom we serve!
- to be a role model and become a hero!
David Hirsch President/CEO
Pledge
We promise to work hard everyday to make life easier for our customers, shoppers, donors, and other team members we work with.
Philosophy
Our team members are expected to always have a winning attitude, sharing our enthusiasm with customers, shoppers, donors, and other team members. We believe that a team member’s attitude determines their altitude and is very serious business.
